To return an item, you must inform us within 14 days after you have received your product. To notify us about a return, contact us by mail at hi@aystudios.com. The money will be refunded to the card used when ordering. Unfortunately, we can not exchange it for a different style or colour.

Refusal to receive a package upon arrival is not qualified as a rightful return, and we reserve the right to charge you an amount to cover any additional costs that we may have in regard to your withdrawal.

You must ship your product no later than 14 days after you have contacted us requesting a withdrawal. If the deadline, however, is a public holiday, a Saturday or a Sunday, the new date will be the following working day.

AY Studios ApS is not paying for the return order.

When you send your package back to us, you must include the invoice with the order number and mark it outside with CVR 39110822 and that it's a return order.
Return your package to:

AY Studios ApS
Att. Palle Holt
Moellebovaenget 2
7000 Fredericia
Denmark

Unfortunately, it is not possible to neither return nor exchange your product in physical stores.

Customers outside EU: Remember to mark outside on the return order the following information: Return order, AY Studios ApS, Cvr. DK39110822.

Please note that it can take 1-5 days for us to process your return and refund the amount corresponding to your order after receiving it. Remember to get the tracking number from the post office.

Please note that you are liable for any decrease in value if you have tested or used the product in ways other than those usually allowed in-store. When we receive the product, we will assess the condition and refund you the amount corresponding to the item’s condition.